FAQ

We've got answers, because we know you have questions. AI technology is new, and bots, although everyone is talking about them, are hardly mainstream. At Ryba we do our best to make leveraging AI a reality for everyone, we make using AI simple so you can be a shark to. Here is a compiled list of the most commonly asked questions about Ryba.

What is Ryba?

Ryba, a translation of the word fish, brings the power of AI to functions that are focused on customer service and acquisition. Where everyone is fishing for information, Ryba deploys bots to automate and accelerate the velocity of repetitive use cases.

How does it work?

Ryba leverages our AI chat bot platform, which connects companies to their audiences via text, phone, and emails to drive calls-to-action (CTAs). Those CTAs can be anything from providing or confirming information, setting an appointment, providing feedback on a service, or other related repetitive conversational use cases. That data is then made available in the platform or integrated into other systems to accelerate customer service and acquisition.

How long does it take to get the bot up and running?

A bot can be up in a matter of days. For those company leveraging deploying an AI bot for the first time the typical time frame is two to three weeks.

Is it legal to have a bot contact my database?

Using a bot to contact your database is not illegal. The Business Compliance phase of onboarding ensures you have met the specific requirements for your industry and use case to leverage AI technology and the use of mobile carrier services to connect with your audiences.

Can I name my bot?

Yes, in fact we insist on it. The more personal you make your bot the more successful your use of AI technology will be.

What can my bot do?

Ryba bot's can text, leave no ring voice mails, call, and email.

How many questions can my bot ask?

The goal is to get to the CTA within 10 interactions from the bot.

What happens if my bot gets asked something or learns something off brand?

A bot is given prompts and set parameters on how and what to do and say. Your bot will not say anything that is off brand or out of the parameters of what have been provided during the knowledge base phase of deployment.

How many bots can I have?

You can have as many bots as needed to support your use case.

Can I port my bot?

Nobody wants a 'fish out of water'. But yes, you can port your bot - which is essentially the equivalent to porting a phone number.

What type of bot activity do I see?

The platform will capture all of your bot's activity. Depending on your level of service you will have access to chat logs or the full reporting suite.

What if my questions wasn't here?

Reach out to the team at Ryba via email to ask your question(s).
[email protected]

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